Nonprofit Technology Benchmarking

Nonprofit Technology Network

The Nonprofit Technology Network (NTEN) along with national partners such as TechSoup and The Nonprofit Times, released their 8th annual nonprofit technology staffing and investment report. NTEN is a nonprofit community of nonprofit technology professionals that aims to assist in nonprofit technology networking, research, education and support. I have personally attended a Southeast regional event hosted by NTEN and would recommend the organization to any nonprofit technology professional. 

Report Highlights

  • The average national nonprofit employs one technology support staff for each thirty employees employed within the organization. 
  • The median technology expense line item ranges between 1.4% to 2% of the nonprofit’s annual operating budget. 
  • The majority of respondents feel that they have the technology necessary to do their jobs but do not feel confident that staff are skilled or trained to fully utilize the technology. 
  • 64% of nonprofit organizations include technology in their strategic plans. 
  • 52% of respondents list being able to keep up with necessary technology, while 35% report feeling improvements in technology should be made, and only 11% are technology leaders by using technology to invest in the mission and strategy. 
  • 45% of nonprofit organizations evaluate their return on investment for technology implementation. 
  • 54% of nonprofit organizations do not have a budget for technology training. 

Using technology strategically can help nonprofit organizations fulfill their missions. Visit NTEN to see the benchmarking report and to learn more about nonprofit technology best-practices. 

385 Elle Benson is the Director of Capacity Building for ABN. She is originally from Denver, Colorado and came to Tennessee via UT Knoxville where she graduated from the College of Business. She recently completed her MBA in Leadership at Tiffin University. Before joining ABN, Benson served as Marketing Supervisor for LBMC, PC and was the Director of Operations for the YWCA Knoxville. She is the past President of Young Professionals of Knoxville (YPK) and served as the Curriculum Chair for the Inaugural YPK Leadership Certificate program. Benson serves on the board for the Friends of Literacy, Knoxville Marketing Association and the United Way Young Leaders Society.